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Frequently Asked Questions
I can’t find the course that I’m looking for?
If you are looking for guidance on a specific topic, it is possible that our consultancy service might be more helpful to you. We have Experts that work full-time to answer customer queries and solve more complex problems.
The videos in my course refuse to play therefore I cannot access all the content?
Check you have flash player enabled on your browser and that you are using an up to date platform such as Google Chrome. If you are still experiencing issues, please contact us.
Much of this content is readily available on the internet, why should I bother with a paid service?
Not only are our courses superior to free courses in terms of breadth of information and detail, but as part of our learning packages, you are able to access many worked examples and receive feedback on your work from the course supervisor.
Are these courses available in my language?
We are committed to accessibility, therefore all of our courses with audio content are available with translated subtitles. Our ebooks are fully translated into 7 languages.
What is your policy on refunds and exchanges if I’m not satisfied with my course?
We remain transparent about our refunds and returns policy and are committed to treating our customers fairly. Please see our terms and conditions for details.